Answers to Your Billing Questions
1. Where can I pay my bill?
You can easily pay your bill here.
2. Who submits my claim to my insurance company?
Our billing is done in the office. If you have additional billing questions, please get in touch with our office manager. They can be reached at our Cornerstone Shopping Center office, or at (432) 704-5661
3. How is my claim submitted to the insurance company?
Vital Care Urgent Care submits your claim either electronically or by mail to your insurance company. Once your insurance company receives and processes the claim, they should send you and Vital Care Urgent Care an Explanation of Benefits (EOB). The EOB explains what was paid, denied, applied toward a deductible, or due from the patient. However, an EOB is not a bill; it is merely a report of payment amounts.
If your EOB states that you overpaid at your office visit, you are due a reimbursement. Reimbursements are processed and mailed out once a month by Vital Care Urgent Care.
4. I paid my copay in the office. Why am I receiving a bill for the visit?
In most cases, this means that your insurance company processed your claim towards your deductible. This should be reflected on your EOB.
5. Why do I have to pay more for urgent care than my regular physician appointment?
Typically, copays are higher for urgent care than for family practice because of the higher level of care we are equipped to provide (on site X-ray, laceration repair, etc.). Similarly, ER copays are normally higher than urgent care copays because they are equipped to provide an even higher level of care (diagnostic imaging, intubation, etc.).
6. Do I pay the same copay regardless of my visit reason?
Per your insurance contract, your copay is determined based on where you receive services, not on your visit reason. For example, you would pay your ER copay whether you went to the ER for an ear infection or a heart attack. If you come to our office for a sore throat or a broken bone, you will pay the same copay designated for by your insurance for our office (typically an Urgent Care or Specialist copay).
Accepted Insurance Providers
-
ChoiceCare
Humana Medicare Advantage -
First Health
-
Galaxy Health Network
-
Great-West Healthcare of Texas
-
OMNI
-
Triwest
-
Traditional Medicare
-
TRICARE
-
UNITED HEALTHCARE
-
VA
Connect With Us
KENT STREET
407 N. Kent Street,
Midland, Texas 79701
(432) 687-2273
CORNERSTONE SHOPPING CENTER
4400 N Midland Dr., Suite 406A,
Midland, Texas 79707
(432) 897-0298
ABILENE 27TH STREET
3101 S. 27th Street,
Abilene, Texas 79605
(325) 704-5037
SANTA FE SQUARE SHOPPING CENTER
3952 E. 42nd Street, Suite Z,
Odessa, Texas 79762
(432) 614-5513
BIG SPRING LOCATION
2602 South Gregg Street, Suite 6,
Big Spring, Texas 79720
(432) 315-2077
ABILENE RIDGEMONT
4009 Ridgemont Dr.
Abilene, Texas 79606
(325) 232-8830